Class 1 – Who we are and what we do

Practice details, information about our Practice team and our opening times are all published on our website. This information can be accessed via the About Us page. 

Class 2 – What we spend and how we spend it

The Practice receives money from NHS Wales according to its contract for General Medical Services in exchange for services provided for patients.

This information can be obtained on request in writing to the Practice Manager. The Practice Manager can be contacted at Enquiries.yrhenorsaf@wales.nhs.uk

There may be circumstances where material cannot be released because it is confidential or commercial information or the appropriate officer designated for these purposes, under the Act, has taken the view that it may be prejudicial to the conduct of the Practice’s affairs.

If this is the case, we will respond to your FOI request with a formal letter acknowledging the reasons why we are unable to give you this information.

We do not wish to publish our annual salaries, but they are available on request.

Class 3 – What our priorities are and how we are doing

• Working closely with our Arfon Practices Cluster colleagues to develop services for patients across Arfon - Clwstwr Arfon / Arfon Cluster | Facebook. 
• Working towards achieving required standards within the Welsh Government QAIF (Quality and Information Framework), Access Standards, Medicines Management, Patient Safety, CGPSAT, IG toolkit and Healthier Wales.
• The practice has not had an inspection for a while but is probably due to be inspected by HIW (Health Inspectorate Wales ) in the near future. This report will then be published here.

Class 4 – How we make decisions

The Practice has a committee that is made up of all the partners, practice manager and nursing team. 

The Committee meets every week. Extracts from these meetings can be obtained on request in writing to the Practice Manager, stating the information you are interested in. The Practice Manager can be contacted at: Enquiries.yrhenorsaf@wales.nhs.uk . These minutes cover a wide variety of topics including confidential patient information which is why we are not able to provide copies of the minutes.

Class 5 – Our policies and procedures

The practice policies include:-

Access to Medical Records Policy, Call Recording Policy, CCTV Acceptable Use Policy, CCTV Monitoring Policy, Communications Policy, Confidentiality and Data Protection Policy, Data Protection and Caldicott Procedures, Dealing with Violent and Abusive Patients Policy, Freedom of Information Policy, GDPR Procedures, Information Governance Policy, Information and IT Security Policy, Internet and Social Media Acceptable Use Policy, Portable Device Policy, Records Management Policy, Subject Access Request Procedures, Website Privacy Policy, Zero Tolerance Policy.

Copies of our policies and procedures are available on request by contacting the practice manager at: Enquiries.yrhenorsaf@wales.nhs.uk

Class 6 – Lists and Registers

None held.

Class 7 – The services we offer

The services we offer are published on our website. Details on the services we offer can be found via our Clinics and Services page.